Our Policies


Credit Card Information

All clients are required to leave a credit card on file. We NEVER charge your credit card on file unless you've missed an appointment with no prior notice. Our system is encrypted and safe (we don't have access to your credit card information once entered onto the system).

Cancellations

OutLash requires a 48 hour notice for any changes or cancellations made to your original booking. Late notice or rescheduling within 24 hours is subject to a $50 fee.

No-Shows

OutLash will NOT rebook you if you do not show up to your appointment. No-shows are subject to a $50 fee.

Late

We ask that you arrive on time for each appointment you book as tardiness can affect following appointments. It is unfair to cut into others time. If you are going to be late please inform us as soon as possible to see if there is enough time available for you. Late clients that have to forfeit their appointment time are subject to a $50 fee.